Invitation

Invitation gives you the chance to offer your customers the opportunity to meet you by coming as a guest in an event you have organised.It can also be a reward by sending your customers invitations for events that might be interested in. Invitation also allows you to ask some distinctive questions and get a small feedback.

Create

1. Navigate to the Services page

2. Click on the Invitation tile

Invitation

3. Name your service through the name placeholder; select expiration from the ending placeholder (if any)

4. Configure your service

  • Title, main text (description) and location
  • Edit the default components (are you going to attend/how many/comments)
  • Add additional components; click on the Add New Component button

Invitation Components

You can drag Components around to have them in the desired order.

Survey Components

Free Text

You can place your preferred text to the Title and Subtitle placeholders

Invitation Text

You can select the number of the allowed characters for your customer's response.

Tellody will perfom Sentiment Analysis on the response and assign a value.

An example free text component is the preconfigured Are you going to attend?

Invitation Free Text

Rating

You can insert text to the Title placeholder and select the number of the rating stars (up to 10); e.g. capture your customers' excitement about your invitation

Invitation Star Rating

Multiple/Single Choice

You can place your preferred text to the Title and the Main Text placeholders; you can add more options through the Add Answer button

Invitation Multiple Choice

If you select the Allow Multiple Answers checkbox, then radio buttons are replaced by boxes and multiple answers are allowed.

If you select the Required checkbox, then an answer is required in order to submit the survey.

Image / Logo / Formatted Text

You can add logos, images and formatted text in the main body of your invitation

5. Configure visual design properties

You can either upload and use your own custom Theme (e.g. upload a custom image) or you can use one of the hundreds that Tellody provides by default (see more about Themes)

As mentioned previously you can modify the visual design of the main body of your survey, too.

Invitation Aesthetics

Mobile Preview gives a preview of how your Invitation will look like when viewed from a mobile device

6. Set up the Post Entry message

Post Entry message is the one your contacts view after the successful submission of the Invitation; you can modify the default message as you wish

Invitation Post Entry

7. Click to the Create button and your Invitation is ready to go

Create Invitation

Report

You can access the responses to your Invitation from the Invitation Report page

1. Navigate to the Services page

2. Click on the Invitation's balloon

Invitation Balloon

Here you can view detailed statistics for every single question along with a Invitation Detailed Report table

Invitation Report

Customer Journey

To view how your Invitation interacts with other campaigns and services, you have to click on the Summary balloon

Invitation Report Balloon

and the Customer Journey accordion will expand

Invitation Customer Journey

More about the Customer Journey at the Customer Journey page

Sentiment Analysis

Tellody perfoms Sentiment Analysis on all free text submissions of you customers. Each and every Sentiment Score is presented on the form of a colored face next to the the Customer submission.

Survey Sentiment Analysis

Those metrics are calculated to provide Global and per Contact Satisfaction metrics. More at the Satisfaction page.

Last updated on 31st May 2018