Groups

Groups are entities of two or more people that are classed together. The groups help Tellody users to gather together customers with the same interests or customers of the same engagement level in order to produce and send more effective campaigns. After all, its easier to observe and manage small entities than a mass of different people.

In Tellody you can easily Group your contacts

Create a group

1. Navigate to the Contacts Page

2. Click on the Group name placeholder

Create Group

3. Type the name of the group you want to create

4. Click on the button Create New Group

Manage groups

1. Navigate to the Contacts Page

2. Click on a group

Groups

Edit

Just click on the name of the group and edit

Groups

Delete

Click on the red Bin icon on the right corner of your group's page.

Groups

Confirm your selection Click 'Yes' in the confirmation question that pops up.

You cannot delete a group since its associated with messages

Add Contacts to a group

1. Navigate to the Contacts Page.

2. Drag & drop a contact to a group

OR

2. Click on a group

3. Click on the Add contact placeholder; type the name of the preferable contact

Groups

4. Select the contact; click on the Add trigger button.

Default Groups

Tellοdy supports six default groups

Opted Out

Opted Out group includes all blocked contacts. The group help you to manage your inactive contacts. You can add or remove contacts in Opted Out group just by blocking/un-blocking a contact (Opt Out & Opt In button)

Bounced Emails

Bounced Emails group is automatically populated with bounced Email contacts. You can add or remove contacts by clicking on the Block/Unblock Email buttons

Bounced SMS

Bounced SMS group is automaically populated with bounced Mobile Numbers contacts. You can add or remove contacts by clicking on the Block/Unblock Number buttons

Default Groups

Not Good

Not Good group is based on your contacts' satisfaction score. Contacts with satisfaction score between 0.00 and 0.35 are automatically added to the group; you cannot manually add contacts

OK

OK group is also based on your contacts' satisfaction score. Contacts with satisfaction score between 0.36 and 0.66 are automatically added to the group; you cannot manually add contacts

Good

Good group is based on your contacts' satisfaction score, too. Contacts with satisfaction score between 0.67 and 1.00 are automatically added to the group; you cannot manually add contacts

Default Groups

Dynamic Groups

Tellody allows you to generate Dynamic Groups that are based on several criteria and are automatically populated; you can use Dynamic Groups in campaigns.

Group-based campaigns

With groups you can organize your messages and not only your contacts

Target your campaign messages to preferred group(s)

Email campaigns

Create a targeted Email campaign

Directly from a group

1. Navigate to the Contacts Page

2. Click on a group

3. Click on the Compose Message icon on the right bottom of the page

Group

4. Click on the Email icon

Group

5. Set up and Create your Email campaign

From the Campaign Set up page

1. Navigate to the Campaigns Page

2. Select Email Campaign

3. Click on the Contacts field

4. Select the preferred group(s)

5. Set up and then Create your Email campaign

SMS campaigns

Create a targeted SMS campaign

Directly from a group

1. Navigate to the Contacts Page

2. Click on a group

3. Click on the Compose Message icon on the right bottom of the page

Group

4. Click on the Mobile Phone icon

Group

5. Set up and Create your SMS campaign

From the Campaign Set up page

1. Navigate to the Campaigns Page

2. Select SMS Campaign

3. Click on the Contacts field

4. Select the preferred group(s)

5. Set up and Create your SMS Campaign

Export Group Contacts

1. Navigate to the Contacts Page

2. Click on the group of interest

3. Click on the Export Contacts button

Group

A file contacts.txt is downloaded on your computer; the file contains all group's contacts and their details

Last updated on 20th Jul 2018