Dynamic Groups

Besides the default groups (Bounced SMS, Bounce Email, Blocked) and the groups that can be created and populated by you, Tellody can generate Dynamic Groups based on a number of criteria.

Dynamic groups are populated automatically and can be used in Campaigns

Four types of criteria are supported:

  • Contact's Satisfaction

  • Contact's Engagement

  • Contact's participation to Services

  • Geolocation


Satisfaction Groups

Satisfaction metric gathers information about the satisfaction of your contacts based on their responses to Tellody Surveys. Tellody has three default dynamic satisfaction groups (Not Good, Ok, Good), Default Groups

but you also have the ability to create satisfaction groups based on the metrics that you like. You can't add any contacts to this group, as contacts are automatically added to it.

Create a Satisfaction Group

  1. Go to Analytics Page.

  2. Click on the Contact Satisfaction tile to get to the Contact Satisfaction page. Contact Satisfaction

  3. At the Contact Satisfaction page, select the satisfaction metric you want your group to have, at the 'Create Group' section. Satisfaction Dynamic Group

  4. Click on the button 'Create a group'.

  5. Click 'Yes' on the question that pops up.

  6. You can see and edit your group at the Contacts Page. Satisfaction Dynamic Group Details


##Engagement Groups

Engagement metric provides the necessary information about the participation of your contacts to the services that you send to them. You can't add any contacts to this group, as contacts are automatically added to it.

Create an Engagement Group

  1. Go to Analytics Page.

  2. Click on the Contact Engagement tile to get to the Contact Engagement page. Contact Engagement

  3. Select the engagement metric you want your group to have, at the 'Create Group' section. Engagement Dynamic Group

  4. Click on the button 'Create a group'.

  5. Click 'Yes' on the question that pops up.

  6. You can see and edit your group at the Contacts Page. Engagement Dynamic Group Details


##Service Groups

You can create a dynamic group with participants of your services.

Service Groups are populated automatically when one of your Contacts submits a survey, or uses a voucher or opts in through a Instant win.

Create Service Groups

Optin Group

  • Go to Services page.

  • Click on an optin service from 'Your Services' to view the Report of this optin. Customer Journey Services

  • Click on the 'Thumbs up' icon on the right bottom corner of the Optin report page. Dynamic Group Icon

  • Click 'Yes' on the question that pops up.

  • The group is created and it contains the participants of the Optin.


Instant Win Group

  • Go to Services page.

  • Click on an Instant Win service from 'Your Services' to view the Report of this Instant Win.

  • Click on the 'Group' icon on the right bottom corner of the Instant Win report page. Dynamic Group Icon

  • Click on the 'Group' icon to create a group for Instant Win Participants or the 'Trophy' icon to create a group for Instat Win Winners. Dynamic Group Icon


Sweepstake Group

  • Go to Services page.

  • Click on a Sweepstake service from 'Your Services' to view the Report of this Sweepstake.

  • Click on the 'Group' icon on the right bottom corner of the Sweepstake report page. Dynamic Group Icon

  • Click on the 'Group' icon to create a group for Sweepstake Participants or the 'Trophy' icon to create a group for Sweepstake Winners. Dynamic Group Icon


Survey Group

  • Go to Services page.

  • Click on a Survey service from 'Your Services' to view the Report of this Survey.

  • Click on the 'Group' icon on the right bottom corner of the Survey report page. Dynamic Group Icon

  • Click on the 'Thumbs Up' icon to create a group for Survey Participants or the 'Thumbs Down' icon to create a group for Survey Non-Participants. Dynamic Group Icon


Voucher Group

  • Go to Services page.

  • Click on a Voucher service from 'Your Services' to view the Report of this Voucher.

  • Click on the 'Group' icon on the right bottom corner of the Voucher report page. Dynamic Group Icon

  • Click on the 'Thumbs Up' icon to create a group for Voucher Participants or the 'Thumbs Down' icon to create a group for Voucher Non-Participants. Dynamic Group Icon

View your Service Groups

You can view your new Services Group at the Contacts Page. Engagement Dynamic Group Details

And in details:

Engagement Dynamic Group Details


Geo Groups

With Tellody you can view and Group Contacts on the map

If you have address information of your contacts and you have activated the Geolocation Add On, you have the option to generate Dynamic Geolocated Groups.

Make a Geo Group

  1. Navigate to Contacts Page and click on the floating button on the bottom right corner with the map pin icon

    Geolocation Button OR
    Navigate to the Analytics Page and click on the Geolocation Tile. From there you can see how many of your contacts actually have a valid address.

    Geolocation Tile
  1. A map opens in a new page, showing the exact locations of your contacts.

    Geolocation Map
  1. Click the Select Contacts from the map button.

    Geolocation Select
  1. Resize the frame to select the preffered locations.

    Geolocation Group

  2. Click on the New Email or the New SMS button

    Geolocation New Campaign

  3. Your campaign will be targeted to the contacts selected from the map. In the example below, all the targeted contacts have been included in a new Geogroup

    Geolocation Campaign

  4. If you want to include a new Geogroup in your campaing: (a) click the New Geographical Area button, and (b) create a new Geogroup through the map that opens in a new page

    Geolocation New Group

You can target a Campaign to as many Geogroups as you like. These Geogroups can be used for other campaigns as well.

Geolocation Target Groups

Last updated on 26th Feb 2018